Versand

Last updated: September 18, 2026

Each FineWood product is handcrafted to order, carefully inspected, and securely packaged before shipment. We take care to prepare every order properly so that it reaches you safely and in good condition.

Order Processing Time

FineWood products are made to order and are generally prepared for shipment within approximately 5 business days after payment has been confirmed.

Business days do not include weekends or public holidays. Processing may take slightly longer during busy periods or for large, complex, or highly customized orders. If additional production time is required, we will contact you using the email address provided with your order.

Processing time is separate from the carrier’s delivery time.

Shipping Destinations

FineWood currently ships to the following countries:

Free shipping:

• United States

• United Kingdom

• Germany

• Italy

• Portugal

• Poland

• Spain

• Netherlands

Paid shipping:

• Australia

• Canada

• Switzerland

• New Zealand

• Japan

• Ireland

• Iceland

If your country is not listed above, please contact us before placing an order to check whether delivery can be arranged.

Shipping Costs

We offer free standard shipping to:

United States, United Kingdom, Germany, Italy, Portugal, Poland, Spain, and the Netherlands.

For Australia, Canada, Switzerland, New Zealand, Japan, Ireland, and Iceland, standard shipping is charged as follows:

• First item: $20

• Each additional item in the same order: $9

The final shipping charge will be displayed at checkout before payment.

Any customs duties, import taxes, VAT, brokerage charges, handling fees, or other destination-country charges are not included in the product or shipping price unless clearly stated otherwise.

Shipping Carriers

Most orders are shipped through Nova Poshta and its international delivery partners.

Depending on the size and destination of the order, another carrier may be used. Products longer than approximately 120 cm may be shipped using FedEx, UPS, or another suitable international carrier.

The carrier is selected based on the dimensions of the order, destination, and available shipping options.

Estimated Delivery Times

Once your order has been dispatched, estimated delivery time is approximately 5–9 business days.

Combined with the standard production time, most orders are expected to arrive within approximately 10–14 business days from the date the order is placed.

Delivery times are estimates and cannot be guaranteed. Delays may occur due to customs processing, carrier disruptions, severe weather, public holidays, transportation issues, or other circumstances outside our control.

FineWood is not responsible for delays caused by carriers or customs authorities, but we will be happy to assist you if a shipment appears to be delayed.

Tracking Information

Tracking information will be sent to the email address provided with your order after the parcel has been shipped.

Please allow some time for the carrier’s tracking system to update after receiving your tracking number.

Customers are responsible for monitoring the shipment and arranging delivery or collection when required by the carrier.

International Orders, Customs, and Import Taxes

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Shipping Address

Please check your shipping address carefully before completing your purchase.

FineWood is not responsible for delivery issues caused by an incorrect, incomplete, or outdated address supplied by the customer.

If you need to change your shipping address, contact us at leprint.go@gmail.com as soon as possible. We cannot guarantee that an address can be changed after the order has entered production or been transferred to the carrier.

Additional shipping charges may apply if a parcel must be redirected or resent.

Packaging

Because our products are made from real wood, every order is packaged carefully to help protect it during transportation.

Please open the parcel carefully and keep all packaging until you have inspected the product and confirmed that it arrived in good condition.

Damaged Deliveries

Please inspect your order as soon as possible after delivery.

If the parcel or product arrives damaged, contact us as soon as possible at leprint.go@gmail.com. Whenever possible, shipping damage should be reported within 48 hours of delivery.

Please include:

• Your order number

• A description of the damage

• Clear photographs of the product

• Photographs of the outer and inner packaging

• Photographs of the shipping label

• A short video, if it helps demonstrate the issue

Please keep the product and all original packaging until we have reviewed the case.

Depending on the circumstances, we may arrange a replacement, repair, replacement component, partial refund, or full refund.

Delayed or Missing Shipments

If your tracking information has not updated for an extended period or your order appears to be delayed, please contact us at leprint.go@gmail.com.

We will review the tracking information and, when appropriate, contact the shipping carrier.

Carrier investigations may take time, and we may need to wait for the carrier to officially classify a shipment as lost before arranging a replacement or refund.

FineWood is not responsible for parcels confirmed by the carrier as delivered to the address supplied with the order. However, we will assist where reasonably possible.

Refused and Unclaimed Deliveries

Customers are responsible for accepting or collecting their shipments within the timeframe provided by the carrier.

If an order is returned because delivery was refused, the parcel was not collected, the address was incorrect, or customs fees were not paid, the customer may be responsible for the original shipping cost, return shipping cost, customs charges, and any additional carrier fees.

These costs may be deducted from any eligible refund.

Custom-made or personalized products returned for these reasons may not be eligible for a refund.

Contact Us

For shipping questions or assistance with an order, contact us at:

Business name: FineWood
Email: leprint.go@gmail.com