We want you to feel confident ordering from FineWood. Because every piece is handcrafted and made to order, we encourage you to review the selected size, finish, and product details carefully before placing your order.

If something isn’t right, please contact us — we’ll always do our best to find a fair solution.

Returns & Exchanges

If you would like to return or exchange your order, please contact us first with your order details and the reason for your request.

Returned items must be unused, uninstalled, and in their original condition and packaging.

Please do not send a product back before contacting us and receiving return instructions.

Custom & Personalized Orders

Many FineWood products can be made to custom dimensions or modified according to individual requests.

Because these pieces are created specifically for you, custom or personalized orders may be subject to different return conditions than standard products.

We recommend double-checking all measurements and customization details before confirming your order.

Damaged or Incorrect Items

Please inspect your order after delivery.

If your shelf arrives damaged, defective, or different from what you ordered, contact us as soon as possible and include:

• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the packaging if the item was damaged during delivery

We’ll review the situation and work with you to find the best solution.

Natural Wood Variations

Every FineWood product is handcrafted from real wood, so variations in grain, color, tone, knots, and texture are completely natural.

Some natural characteristics may also be carefully filled with transparent epoxy resin to preserve the authentic appearance and character of the wood.

These variations are not considered defects — they are part of what makes every piece unique.

Refunds

Once an approved return has been received and inspected, we’ll let you know about the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Need Help?

If you’re unsure about a size, finish, customization, or any other detail before ordering, please contact us. We’re happy to help you make the right choice and avoid unnecessary returns.