Refund policy

Last updated: August 20, 2026

We want you to feel confident when ordering from FineWood. Each of our products is handcrafted from real wood and carefully inspected before shipment. If something is not right with your order, please contact us and we will do our best to find a fair solution.

Returns

Returns and exchanges are accepted within 14 days of delivery.

To be eligible for a return, the product must:

- Be unused, uninstalled, and in its original condition

- Include all mounting hardware, components, and accessories supplied with it

- Be returned in its original or similarly protective packaging

- Include proof of purchase or the order number

To request a return, contact us at leprint.go@gmail.com before sending the product back. Please do not return an item without receiving return instructions from us first.

Custom and Made-to-Measure Products

Products made according to custom measurements, specifications, finishes, or other personalized requirements cannot normally be returned or exchanged due to a change of mind.

This does not apply if the product arrives damaged, defective, or different from the specifications confirmed in your order.

Please carefully check all dimensions, finish selections, and product details before placing a customized order.

Natural Wood Variations

Every FineWood product is handcrafted from real wood. Natural variations in grain, tone, texture, knots, mineral marks, and other characteristics are expected and make each piece unique.

Some natural imperfections may be carefully filled with transparent epoxy resin to preserve the character and stability of the wood. These natural features and small variations between the product and website photographs are not considered defects.

Because wood is a natural material, its appearance may also change slightly over time or in response to light, temperature, and humidity.

Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it arrives.

If the product has been damaged during delivery, has a manufacturing defect, or you received the wrong item, contact us as soon as possible at leprint.go@gmail.com.

Please include:

- Your order number

- A description of the issue

- Clear photographs of the product

- Photographs of the outer and inner packaging

- Photographs of the shipping label

- A short video, if it helps demonstrate the issue

Whenever possible, delivery damage should be reported within 48 hours of receiving the parcel. Please keep the product and all original packaging until we have reviewed your request.

Depending on the situation, we may offer a replacement, repair, replacement component, partial refund, or full refund.

Installation Issues

Damage caused by incorrect installation, unsuitable wall materials, improper tools, failure to follow the installation instructions, overloading, misuse, or modifications made after delivery is not considered a manufacturing defect.

If you are unsure about installation or the suitability of your wall, please contact us before installing the product. We will be happy to provide general guidance.

Products that have already been installed may only be returned if a confirmed manufacturing defect was present before installation.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns and exchanges.

If the return is due to a confirmed defect, delivery damage, or an incorrect item sent by us, FineWood will cover the reasonable return shipping costs or arrange another suitable solution.

Original delivery charges, customs duties, import taxes, and other related fees are non-refundable unless required by applicable law.

We strongly recommend using a tracked and insured shipping service. The customer is responsible for the returned product until it reaches the designated return address.

If the product is not returned in its original condition, the customer may be responsible for any loss in value.

Refunds

Once your return has been received and inspected, we will let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and display the refund.

We may reduce the refund if the returned product has been used, installed, damaged, altered, or is missing components for reasons unrelated to a manufacturing defect.

If more than 15 business days have passed since your refund was approved, please contact us at leprint.go@gmail.com.

Exchanges

If you would like a different size, finish, color, or product, please contact us. Because our products are handcrafted, exchanges are reviewed individually and depend on the type and condition of the product.

Customers are responsible for return shipping costs associated with an exchange unless the original product was damaged, defective, or incorrect.

Customized products cannot normally be exchanged unless they are damaged, defective, or do not match the confirmed order specifications.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at leprint.go@gmail.com.

Because production may begin shortly after an order is placed, we cannot guarantee that changes or cancellations will be possible once materials have been prepared or production has started.

If work on a custom product has already begun, costs already incurred may be deducted from any approved refund, where permitted by applicable law.

Non-Returnable Items

We cannot accept returns of:

- Custom-sized or personalized products, except where damaged, defective, or incorrect

- Products that have been installed, modified, cut, drilled, stained, painted, or otherwise altered

- Products damaged through improper use, storage, maintenance, or installation

- Products returned without all supplied components

- Gift cards

- Clearance or final-sale products where clearly marked, except where required by law

Refused and Unclaimed Deliveries

Customers are responsible for providing complete and accurate delivery information and for accepting the shipment.

If an order is returned because delivery was refused, the address was incorrect, the parcel was not collected, or applicable customs charges were not paid, any return shipping fees, customs charges, and related carrier costs may be deducted from the refund.

Customized products returned for these reasons may not be eligible for a refund.

Consumer Rights

Nothing in this policy limits any mandatory consumer rights available to you under the laws applicable to your purchase.

Contact Us

For return, refund, exchange, damage, or product-related questions, contact us at:

Business name: FineWood
Email: leprint.go@gmail.com
Return address: Provided after the return request has been approved