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Shipping policy

Last updated: August 20, 2026

Each FineWood product is handcrafted to order, carefully inspected, and securely packaged before shipment. We ship worldwide and do our best to ensure that every order reaches you safely.

Order Processing Time

Orders are generally prepared and shipped within 5–7 business days after payment has been confirmed.

Business days do not include weekends or public holidays. Processing may take slightly longer during busy periods or for large, complex, or highly customized orders. If additional production time is required, we will contact you using the email address provided with your order.

Processing time is separate from the carrier’s delivery time.

Shipping Destinations

FineWood ships internationally. Available shipping methods and charges may vary depending on the destination, size, weight, and contents of the order.

If delivery is unavailable to your location, we will contact you to discuss the available options.

Shipping Costs

Shipping costs are calculated based on the destination and order details and are displayed at checkout before payment.

Any customs duties, import taxes, brokerage charges, handling fees, or other destination-country charges are not included in the product or shipping price unless clearly stated otherwise.

Estimated Delivery Times

Delivery times vary depending on the destination, selected shipping method, carrier, and customs processing.

Any delivery timeframe shown at checkout or provided after shipment is an estimate and cannot be guaranteed. Delays caused by carriers, customs authorities, severe weather, public holidays, transportation disruptions, or other circumstances outside our control may occur.

FineWood is not responsible for carrier or customs delays, but we will be happy to help you locate your shipment if a problem arises.

Tracking Information

Tracking information will be sent to the email address provided with your order after the parcel has been shipped.

Please allow some time for the carrier’s tracking system to update after receiving your tracking number.

Customers are responsible for monitoring the shipment and arranging delivery or collection when required by the carrier.

International Orders, Customs, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.

These charges are determined by local authorities and are the customer’s responsibility. FineWood cannot predict or control the amount charged.

Customers are responsible for checking the import regulations and potential charges applicable in their country before placing an order.

If an order is returned because customs charges were not paid, the parcel was refused, or required import information was not provided, return shipping fees, customs charges, and related carrier costs may be deducted from any eligible refund. Customized products may not be eligible for a refund in these circumstances.

Shipping Address

Please check your shipping address carefully before completing your purchase.

FineWood is not responsible for delivery issues caused by an incorrect, incomplete, or outdated address supplied by the customer.

If you need to change your shipping address, contact us at leprint.go@gmail.com as soon as possible. We cannot guarantee that an address can be changed after the order has entered production or been transferred to the carrier.

Additional shipping charges may apply if a parcel must be redirected or resent.

Packaging

Because our products are made from real wood, every order is packaged carefully to help protect it during transportation.

Please open the parcel carefully and keep all packaging until you have inspected the product and confirmed that it arrived in good condition.

Damaged Deliveries

Please inspect your order immediately after delivery.

If the parcel or product arrives damaged, contact us as soon as possible at leprint.go@gmail.com. Whenever possible, shipping damage should be reported within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the damage

  • Clear photographs of the product

  • Photographs of the outer and inner packaging

  • Photographs of the shipping label

  • A short video, if it helps demonstrate the issue

Please keep the product and all original packaging until we have reviewed the case. Depending on the circumstances, we may arrange a replacement, repair, replacement component, partial refund, or full refund.

Delayed or Missing Shipments

If your tracking information has not updated for an extended period or your order appears to be delayed, please contact us at leprint.go@gmail.com.

We will review the tracking information and, when appropriate, contact the shipping carrier. Carrier investigations may take time, and we may need to wait for the carrier to officially classify a shipment as lost before arranging a replacement or refund.

FineWood is not responsible for parcels confirmed by the carrier as delivered to the address supplied with the order. However, we will assist where reasonably possible.

Refused and Unclaimed Deliveries

Customers are responsible for accepting or collecting their shipments within the timeframe provided by the carrier.

If an order is returned because delivery was refused, the parcel was not collected, the address was incorrect, or customs fees were not paid, the customer may be responsible for the original shipping cost, return shipping cost, customs charges, and any additional carrier fees.

These costs may be deducted from any eligible refund. Custom-made or personalized products returned for these reasons may not be eligible for a refund.

Contact Us

For shipping questions or assistance with an order, contact us at:

Business name: FineWood
Email: leprint.go@gmail.com

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