Frequently asked questions (FAQs)
Everything you need to know about our floating shelves — from installation and materials to customization, delivery, and everyday use.
What are the shelves made from?
All FineWood shelves are handcrafted from solid ash wood. We do not use MDF, particle board, or hollow materials.
Because wood is a natural material, every shelf has its own unique grain, tone, knots, and texture.
What finish do you use?
Our shelves are finished with natural oil instead of thick lacquer.
This keeps the wood looking and feeling more natural while adding everyday protection and improving resistance to moisture. Direct contact with water is still not recommended.
Are knots, cracks, and natural marks normal?
Yes — natural wood may include knots, small cracks, grain variations, and other organic details that make each shelf unique.
Some natural imperfections may be carefully filled with transparent epoxy resin to preserve the character of the wood while maintaining durability and appearance.
How much weight can the shelves hold?
Our shelves are designed for everyday home use, including books, decor, plants, kitchen items, and similar objects.
Weight capacity depends on:
- shelf size,
- wall type,
- and proper installation.
If you plan to place heavy objects on your shelf, feel free to contact us before ordering and we’ll help recommend the best solution.
Is installation difficult?
No — installation is designed to be as simple as possible.
Each shelf includes a custom steel mounting bracket made specifically for that shelf. Instead of aligning separate rods, you only need to mount the bracket to the wall and slide the shelf onto it.
Is mounting hardware included?
Yes — every order includes the hidden mounting bracket and mounting hardware.
Will the shelves work with my wall type?
Our mounting kits are suitable for most common wall types, including:
- drywall,
- brick,
- concrete,
- and wood walls.
If you have an unusual wall type or specific installation concerns, feel free to contact us before ordering.
Can I order a custom size?
Yes — we offer custom sizes and configurations.
We can adjust:
- length,
- depth,
- edge profile,
- cutouts,
- and certain mounting preferences.
If you need something specific, simply contact us before placing your order.
What edge styles are available?
We currently offer several edge options, including:
- rounded edge,
- straight edge,
- and live edge styles.
Availability may vary depending on the product and wood selection.
Will the shelf color match the photos exactly?
Because every shelf is made from real wood, natural variations in tone and grain are expected.
We do our best to accurately represent colors and finishes in product photos, but no two shelves will look completely identical.
How long does production and shipping take?
Most orders are handmade and shipped within approximately 10–14 business days.
Delivery times may vary slightly depending on destination country, order size, and custom requests.
Do you offer international shipping?
Yes — we ship internationally to many countries, including the United States, Canada, the UK, Germany, Australia, and other regions.
Shipping availability and rates are calculated during checkout.
How are the shelves packaged?
We carefully package every shelf to help ensure it arrives safely and in excellent condition.
Protective packaging materials are used to reduce the risk of damage during shipping.
What if my order arrives damaged?
If your order arrives damaged, please contact us as soon as possible with photos of the issue and packaging.
We’ll work with you to find the best solution.
Can I use the shelves in a bathroom?
Yes — many customers use our shelves in bathrooms.
The natural oil finish helps protect the wood from everyday humidity, but direct and constant contact with water should still be avoided.
Are the shelves handmade?
Yes — every shelf is handcrafted by skilled woodworkers and finished individually.
Because of this process, slight natural variations are part of what makes each piece unique.
Do you work with businesses and interior designers?
Yes — we’re open to collaborations with interior designers, hospitality projects, retail spaces, cafes, offices, and other commercial interiors.
You can learn more on our Collaboration page or contact us directly with your project details.
Can I contact you before ordering?
Of course. If you have questions about sizing, wall compatibility, customization, or installation, feel free to contact us before placing your order.
We’re always happy to help you choose the right shelf for your space.