At FineWood, we aim to make the payment process simple, secure, and transparent.

Accepted Payment Methods

We currently accept payments made by:

• major credit and debit cards;

• PayPal.

Available payment methods may vary depending on your location and will be shown at checkout.

Payment Processing

Payments are processed through trusted third-party payment providers.

Your order will be considered confirmed once the payment has been successfully authorized and processed.

In some cases, a payment may be temporarily delayed, declined, or require additional verification by your bank, card issuer, PayPal, or the payment processing provider.

Western Bid Payment Processing

This store is integrated with the Western Bid™ e-commerce platform, and Western Bid, Inc. is the Merchant of Record for purchases made through this store.

Therefore, you may see “WESTERN BID” listed as the payee or transaction descriptor on your PayPal account, bank statement, or credit card statement.

This is normal and does not indicate that your payment was sent to an unrelated company.

Currency

Product prices and the currency applicable to your order are displayed on the website and during checkout.

Your bank or payment provider may apply its own currency conversion rate or additional fees if your payment method uses a different currency.

FineWood is not responsible for exchange rates or fees charged by your bank, card issuer, or payment provider.

Customs Duties and Taxes

For international orders, additional customs duties, import taxes, VAT, brokerage fees, or other charges may be imposed by the destination country.

Unless duties and taxes are explicitly stated as prepaid (DDP), these charges are the responsibility of the customer and are not included in the product price or shipping cost.

For more information, please refer to our Shipping Policy.

Failed or Declined Payments

If your payment is declined, please:

• check that your billing information is correct;

• confirm that sufficient funds are available;

• contact your bank or payment provider if necessary;

• try another available payment method.

FineWood does not have access to the reason why a bank or payment provider declines a transaction.

Payment Security

Payment information is handled by the payment providers used during checkout.

FineWood does not directly store your full credit or debit card details.

Refunds

Approved refunds are returned to the original payment method whenever possible.

Processing times may vary depending on the payment provider, bank, or card issuer.

For eligibility, conditions, and additional information regarding returns and refunds, please refer to our Refund Policy.

Contact Us

If you experience any issues with payment or have questions about a transaction, please contact us through our Contact page.

When contacting us about a payment, please include your order number where available so we can assist you more efficiently.